Proactive Backorder Management

✍️ Introduction

An order line is on backorder. Not unusual — it’s part of supply chain reality.

But what if that line has been there for 10 days? No movement. No notification. No follow-up.

In practice, this happens more often than desired. And the risk? An angry customer calling to ask: "Where is my order?"

With NovaTerrae’s Business Process Management (BPM), you prevent this situation with automatic notifications and follow-ups.

⚠️ The problem: long backorders without action

Backorders often only become visible:

  • When a customer calls
  • Or when the delivery date has long passed
  • Or when sales and supply chain miss each other in communication

Without automatic follow-up, small delays turn into major reputation problems.

🛠️ The solution: automatic notification for threshold breaches

This workflow checks the status of your order lines daily.

What happens?

  • 👉 If a line has been on backorder for 10 days or more
  • 👉 A notification is automatically sent to sales and supply chain
  • 👉 Optionally, a task is created for follow-up or re-planning
  • 👉 Everything is documented — no noise, just clarity

Fully integrated into Business Central, without manual work or custom solutions.

📦 What are the benefits?

  • No customers surprising you with complaints
  • Internal teams that know what’s urgent
  • Faster action and restocking
  • Transparency in your order flow

And most importantly: you work proactively — not reactively.